Refund policy

1. FAULTY OR DAMAGED GOODS
   1. All Damaged & faulty goods must be reported to Hospitality Connect within 24hrs of delivery. Please email claims to sales@hospitalityconnect.com.au. Failure to do so may result in rejection of claims and as a result all additional charges incurred by Hospitality Connect in replacing the goods will be passed onto the customer, Hospitality Connect at its discretion may charge a restocking fee of 30% of the purchase price. Check all items before signing for them. Do not sign for and accept delivery if goods are obviously damaged in transit.
   2. Hospitality Connect will use its best endeavours to repair or replace any faulty Goods, or Goods damaged prior to delivery.
   3. Damaged or faulty Goods will be repaired or replaced (at the discretion of Hospitality Connect) or where repair or replacement of damaged or faulty Goods is not possible (in the opinion of Hospitality Connect) a full refund will be issued for the value of the damaged or faulty Goods.
   4. All damaged and faulty goods must be returned to Hospitality Connect.
2. RETURNS
   1. Other than in accordance with clause 9, Hospitality Connect will only accept the return of Goods that have been supplied incorrectly, or vary from their description on the Hospitality Connect website.
   2. All other returns must be returned in “As new” condition in the original carton it was received in, failure to do so Hospitality Connect will charge the customer a restocking fee of 30% of the purchase price.
   3. If the return is the nature of incorrect choice by the customer, the customer is responsible for the return of the goods and will be charged a 30% restocking fee.