Support
Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
🛒 Orders & Payments
Can I cancel or edit my order?
Can I cancel or edit my order?
Stock items can be cancelled up to three (3) working days before shipping. Special orders may be cancelled before manufacturing begins. A 25% restocking fee may apply. Please contact our customer service team to check if your order qualifies.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Afterpay. Credit card fees: 1.5% for Visa/MasterCard, 4.5% for Amex.
Do you offer finance options?
Do you offer finance options?
Yes. We offer leasing options for both new and established businesses, including Rent-Try-Buy for flexible short-term commitments.
Can I place a commercial or bulk order?
Can I place a commercial or bulk order?
Absolutely. Contact our team to discuss bulk pricing, stock availability, and delivery options for large orders.
📦 Shipping & Delivery
How long does delivery take?
How long does delivery take?
If an item is in stock, delivery generally occurs within 2–4 working days once payment is received. Delivery outside Sydney may take longer.
Do you deliver nationwide?
Do you deliver nationwide?
Yes, we deliver Australia-wide. Quotes are calculated at checkout or available via our sales team.
Where do you deliver to?
Where do you deliver to?
Deliveries are made to kerbside (or dock) at the delivery address. The purchaser is responsible for unloading and positioning equipment on-site.
Can I get expedited or same-day shipping?
Can I get expedited or same-day shipping?
At this stage, we do not offer same-day or express options by default. If urgent delivery is required, contact our team to explore available solutions.
Do you offer insurance for transit?
Do you offer insurance for transit?
Insurance is not included in your purchase. You may arrange it through your own insurer or shipping carrier.
🔧 Products & Services
Do you install commercial kitchen equipment?
Do you install commercial kitchen equipment?
Yes, we can arrange installation and servicing through our partner network. Additional costs may apply.
Do you offer used or ex-demo equipment?
Do you offer used or ex-demo equipment?
Yes. We sell certified used equipment, clearance stock, and slightly marked or dented items. Contact us to check availability.
Do you buy used equipment?
Do you buy used equipment?
No. We do not purchase used equipment from customers.
Do you provide product brochures?
Do you provide product brochures?
Yes. Product brochures are available on each product page, typically under the pricing information.
Do you offer design and fitout services?
Do you offer design and fitout services?
Yes, our team can assist with full hospitality fitouts, from design to delivery. Contact us to discuss your project.
📦 Returns & Warranty
What is your returns policy?
What is your returns policy?
Returns must be pre-approved. A 25% restocking fee applies, and returned items must be unused, in original condition, and with all packaging and documentation. Used items are not accepted.
What if my item is damaged or faulty?
What if my item is damaged or faulty?
Inspect your items before accepting delivery. If damaged in transit, do not sign for them. If the item is faulty (excluding freight damage), contact us immediately with your invoice number and fault details.
How long is the warranty?
How long is the warranty?
All equipment is covered by the manufacturer’s warranty, which varies by product. Details can be found on each product page.
What’s the difference between onsite and return-to-manufacturer warranty?
What’s the difference between onsite and return-to-manufacturer warranty?
- Onsite Warranty: For items over 40kg
- Return to Manufacturer: For benchtop or smaller items. Return freight is the customer’s responsibility.
🏪 Showroom & Support
Do you have a showroom?
Do you have a showroom?
Yes. Our large Sydney showroom is open to trade and domestic clients six days a week. Come visit and view our full product range in person.
Can I speak to someone directly?
Can I speak to someone directly?
Yes! Call us, visit our showroom, or email our support team. We’re here to help during business hours.