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Frequently Asked Questions

Do I need an electrician or plumber to install it?

No. It plugs into a standard 10A power point and is rated 240V, 280W, 10A.

Will it fit through my doors?

The unit is 1080 x 838 x 1270 mm (W x D x H) and arrives packed at 1210 x 1005 x 1310 mm, weighing 109 kg net. Measure doorways, corridors and any lifts on the delivery path before ordering.

Will it cope with a hot kitchen or shopfront?

It is rated to hold temperature in surroundings up to 30 / 50. Keep it away from ovens and fryers, and leave airflow space around the vents so it is not working harder than it needs to.

What warranty does the Thermaster SD-325P come with?

1 year parts and labour.

Testimonials

Hospitality Connect
Mark Nguyen

Mark Nguyen

Pho & Co Kitchen

"Smooth from start to finish. Hospitality Connect helped us fit out our new kitchen without a hitch. Super reliable"

Hospitality Connect
Leo Santoro

Leo Santoro

Santoro’s Pizza & Pasta

"Fast delivery, solid equipment, and genuine support from day one. Glad we chose a local supplier like Bernice’s team."

Hospitality Connect
Amanda Torres

Amanda Torres

Hillside Catering Services

"Fast delivery, solid equipment, and genuine support from day one. Glad we chose a local supplier like Bernice’s team."

Hospitality Connect
Dylan McCarthy

Dylan McCarthy

The Bell & Whistle Pub

"Top-notch glassware at a great price — makes all the difference when serving pints. Fast delivery and solid advice from the Bernice too."

Premium Service

Nationwide Shipping

Nationwide Shipping

We deliver Australia-wide using trusted carriers. Shipping times and costs vary.

Returns Available

Returns Available

We accept returns on eligible products in unused condition. Terms and return fees apply.

Secure Payment

Secure Payment

Shop with confidence knowing your payments are secure and your information.

Our Process

From the moment you enquire to the moment your equipment arrives, we make the process simple, transparent, and reliable. Take a closer look at how we ensure quality, speed, and service at every stage.

Quality Brands & Products
1.

Quality Brands & Products

We only sell trusted, commercial-grade equipment — tested for performance and matched with accurate specifications you can rely on.

Easy Ordering Process
2.

Easy Ordering Process

From quote to checkout, our process is simple, clear, and supported by a knowledgeable team ready to assist at every step.

Real Stock, Ready to Go
3.

Real Stock, Ready to Go

What you see is what we have. Our website displays live stock levels, so you can order with confidence and avoid delays.

Reliable Delivery, Nationwide
4.

Reliable Delivery, Nationwide

We dispatch daily and work with trusted freight partners to ensure your equipment arrives safely and on time.