Returns & Refund Policy

At Hospitality Connect, we aim to ensure every customer is satisfied with their purchase. The following policy applies to all returns and refunds.

1. Return Eligibility

We accept returns for both defective and non-defective products, provided they meet the conditions below. All return requests must be made within 30 days of delivery or collection.

2. Product Condition

Returned items must be in new condition, unused, and in their original packaging. Products must be suitable for resale.

Items returned not in new, resaleable condition may attract a 25 percent restocking fee or be rejected.

3. Incorrectly Supplied, Faulty or Misrepresented Goods

If an item has been supplied incorrectly, is faulty, or does not match its description, we will assess the return and provide either a replacement, exchange, or refund.

You must notify us within the 30-day return window so we can assess the item and arrange the return.

4. Change of Mind or Incorrect Choice

Returns due to change of mind or incorrect choice are accepted within the 30-day window. These returns must meet the new condition requirements.

A 25 percent restocking fee applies to all change-of-mind or incorrect-choice returns.

5. Exchanges

We accept exchanges where the product meets the new-condition requirements and the request is made within 30 days.

6. Return Shipping Costs

Customers are responsible for all shipping or freight costs involved in returning the item(s) to Hospitality Connect.

If the original order was delivered, we do not cover the cost of returning the goods.

7. Refund Processing Time

Once the returned item has been inspected and approved, refunds are processed within 14 days.

Refunds are issued to the original payment method only.