At Hospitality Connect, we understand how hard you work to earn your money. We believe that every dollar counts, especially when it comes to running a business. That’s why we’ve created a system designed to make delivery costs as clear and affordable as possible.
Whether you're ordering smallwares, disposables, or larger equipment, we know that unexpected delivery charges can quickly add up. So, we’ve set a flat delivery fee of $20 for smallware orders that require 2 large boxes. ( unless disposables which is a Flat rate no Matter how many cartons) This is our way of ensuring that you can rely on us for straightforward and fair shipping costs.
Why Do We Display "FREIGHT COST TO BE CALCULATED"?
If you've browsed our website, you may have noticed that for some of our equipment and bulk smallware orders, we display "FREIGHT COST TO BE CALCULATED" during checkout. This is because shipping costs can vary greatly based on the size, weight, and delivery location of your equipment order. While the displayed shipping cost is for checkout purposes only, we always recommend requesting a quotation before you finalize your order.
Our goal is to make sure there are no surprises, and we want you to have the most accurate and competitive freight charges. By requesting a quote, you ensure that the final price is tailored to your specific needs and delivery requirements.
Shipping Smallwares: Fast, Affordable, and Reliable
For smallware orders (including disposables), we use Australia Post or trusted couriers to ensure your products are delivered safely and quickly. We’re committed to providing the best service at a flat delivery rate of $20 within Australia, so you can focus on running your business without worrying about inflated shipping costs.
We follow the same rules as other retailers when it comes to shipping smallwares, meaning you can expect quick and reliable delivery straight to your door.
Equipment Delivery: A Personalized Experience
When it comes to delivering equipment, we know that there’s no one-size-fits-all approach. That's why we offer a range of delivery options designed to meet your unique needs:
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Standard Kerbside Delivery (9 AM – 5 PM): This is the most basic and cost-effective option, where the equipment will be delivered to the curbside for you to bring into your premises. No Tailgate Unless requested or Fridge/ Freezer Open Display Cake Displays ( All Equipment can be Delivered on Tailgate if you require it )
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Premium Delivery: This includes not only the delivery but also bringing the equipment inside your store and placing it in the desired location. We can even unpack it and take away any packaging, reducing your workload.
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After-Hours Delivery: Need the equipment delivered outside of standard working hours? No problem! We can arrange for a delivery time that works for you, even if that’s in the evening or Saturday
We also take into consideration several key factors when providing a quote for delivery:
- Location: Are you on the ground floor or in a high-rise building? Does the equipment need to be delivered up multiple flights of stairs or go into a service lift?
- Special Equipment or Lifting Aids: Does the equipment require a special lift, crane, or other machinery for safe delivery?
- Fitting into Your Space: Will the equipment fit through doors or down narrow corridors? In some cases, we may need to disassemble the unit or take doors apart to ensure smooth delivery.
- Installation Requirements: Do you need the unit installed, or will you handle it on your own?
Additionally, we consider whether you’ll be available to receive the delivery, whether you need a call before we arrive, and any other special requirements specific to your business.
Why Requesting a Freight Quote Is Important
The delivery of larger equipment is complex, and it’s difficult to predict the exact cost without considering all of these factors. This is why we provide the "FREIGHT COST TO BE CALCULATED" notice. By requesting a quotation, you’ll get an accurate cost that reflects your specific needs.
If you find that the delivery charge is too high for your budget, no worries—you are under no obligation to proceed with the purchase. But if you’re happy with the quote, we’ll proceed with arranging the delivery for you.
At Hospitality Connect, We Prioritize Your Needs
Each customer has unique needs when it comes to equipment delivery, and we strive to accommodate those needs in the best way possible. By offering a range of delivery options and ensuring that shipping costs are transparent and fair, we help your business run smoothly without the worry of hidden costs.
If you have any questions about our delivery services or need to request a quote, don’t hesitate to contact us. At Hospitality Connect, we’re always here to help!
