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Return & Refund Policy

A. Exchanges, Returns and Refunds

All of your purchases from Hospitality Connect are covered by the Australian Consumer Law.  As such you have certain rights with respect to warranties and guarantees. Hospitality Connect Appliances will ensure it abides by the Australian Consumer Law.

(i) Returns for Exchange

If you’re not happy with your purchase because you have not chosen the right product, we are happy to offer a store credit or exchange. This is what we refer to as an Exchange. If you decide to apply for an exchange or store credit, the following conditions apply:

  1. Returns must be received by Hospitality Connect within 7 days of the customer receiving the product(s).

  2. The product(s) should be in its original condition and packaging undamaged.

  3. Freight cost to RETURN the product to Hospitality Connect’ is covered by the customer.  There is a 25% RESTOCKING FEE that applies to returned equipment and supplies. You are responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier.

  4. NO Return & Exchanges on Second Hand Equipment

(ii) Returns for Faulty Products

Under the Australian Consumer Law as a supplier we are responsible to ensure that the products we sell are fit for purpose and free from faults.  If you receive a product that was faulty from the manufacturer, please follow these instructions:

  1. If a product is faulty, it should be returned to us within 21 days of you receiving the item.

  2. Please contact  sales@hospitalityconnect.com.au  or call us at 1300 089 974 to arrange a return for the product. We pay for shipping back to us.

Unit 7/20 Hickeys Road Penrith NSW 2750